{"id":1114,"date":"2018-10-19T14:25:44","date_gmt":"2018-10-19T12:25:44","guid":{"rendered":"https:\/\/uob.cat\/estalvi-banca\/?p=1114"},"modified":"2018-10-19T14:34:16","modified_gmt":"2018-10-19T12:34:16","slug":"una-xerrada-i-un-llibre-interessants","status":"publish","type":"post","link":"https:\/\/uob.cat\/caixa\/2018\/10\/una-xerrada-i-un-llibre-interessants\/","title":{"rendered":"Una xerrada i un llibre interessants!"},"content":{"rendered":"<p>Una de les darreres TED Talk of the Week ha estat la xerrada \u201c<em>Why being nice to your coworkers is good for business<\/em>\u201d de la professora i investigadora Christine Porath, autora del llibre \u201c<em>Mastering Civility: A Manifesto for the Workplace<\/em>\u201d.<img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-1117 size-medium\" src=\"https:\/\/uob.cat\/caixa\/wp-content\/uploads\/sites\/2\/2018\/10\/Chrstine-Porath-Mastering-Civility-338x512.jpg\" alt=\"Christine Porath - Mastering Civility\" width=\"338\" height=\"512\" srcset=\"https:\/\/uob.cat\/caixa\/wp-content\/uploads\/sites\/2\/2018\/10\/Chrstine-Porath-Mastering-Civility-338x512.jpg 338w, https:\/\/uob.cat\/caixa\/wp-content\/uploads\/sites\/2\/2018\/10\/Chrstine-Porath-Mastering-Civility.jpg 661w\" sizes=\"auto, (max-width: 338px) 100vw, 338px\" \/><\/p>\n<p>Aquesta autora ha estudiat els efectes de la incivilitat sobre les persones i les organitzacions. La incivilitat entesa com un munt de comportaments diferents: burla, manca de respecte, rebuig, bromes ofensives, escarni p\u00fablic, fer el buit, no escoltar o desatendre quan alg\u00fa ens parla&#8230;<\/p>\n<p>Moltes petites accions d\u2019aquesta \u00edndole porten a problemes majors. Som persones i, per aix\u00f2, aquestes conductes afecten les nostres emocions, la nostra motivaci\u00f3. En les organitzacions empresarials, aix\u00f2 es tradueix en un pitjor rendiment tant a nivell individual com col\u00b7lectiu. La incivilitat empitjora el funcionament de les organitzacions i afecta negativament els beneficis empresarials.<\/p>\n<p>Doncs, si la incivilitat t\u00e9 un cost tan gran, per qu\u00e8 \u00e9s tan freq\u00fcent? Un motiu \u00e9s l&#8217;estr\u00e8s al que ens sotmeten, i que ens afecta a tots de diferent manera. Per\u00f2 un altre motiu \u00e9s la creen\u00e7a que un comportament c\u00edvic o agradable ens fa semblar \u2018menys l\u00edders\u2019. \u00c9s un error, perqu\u00e8 es poden mantenir opinions fermes, dissentir o donar feedbacks negatius amb total civilitat. \u00c9s m\u00e9s, el presumpte l\u00edder que es comporta amb incivilitat acabar\u00e0 cremant el seu \u00e8xit i carrera professionals perqu\u00e8 el que fa es palesar les seves debilitats i flaqueses. Al contrari, la civilitat guanya i fa guanyar perqu\u00e8, en practicar-la, l\u2019altra gent ens veu posse\u00efdors d\u2019una poderosa i \u00fanica combinaci\u00f3 de dues caracter\u00edstiques clau: calidesa i compet\u00e8ncia o, dit altrament, amabilitat i intel\u00b7lig\u00e8ncia. Actuar amb civilitat no t\u00e9 a veure nom\u00e9s amb motivar els altres: t\u00e9 a veure amb tu. Parla de tu. I la pres\u00e8ncia en tu d\u2019aquesta qualitat t\u2019acosta al lideratge.<\/p>\n<p>Qu\u00e8 \u00e9s el que m\u00e9s espera la gent dels seus l\u00edders? S\u2019han analitzat 20.000 respostes d\u2019empleats de tot el m\u00f3n i s\u2019ha trobat una resposta ben simple: respecte. Ser tractat amb respecte \u00e9s m\u00e9s important que el reconeixement, l\u2019apreciaci\u00f3, els feedbacks positius i les oportunitats formatives. Les persones que se senten respectades gaudeixen de m\u00e9s bona salut, estan m\u00e9s centrades, s\u00f3n m\u00e9s propenses a romandre a la seva organitzaci\u00f3 i estan molt m\u00e9s compromeses amb la feina.<\/p>\n<p>Per tot aix\u00f2, una bona pr\u00e0ctica empresarial \u00e9s identificar i eliminar els comportaments d\u2019incivilitat, cosa que ha de redundar en un est\u00edmul per a la productivitat i els beneficis.<\/p>\n<p><strong>\u201cQui vols ser?\u201d<\/strong>, t\u2019interpel\u00b7la Christine Porath. Perqu\u00e8 aquesta pregunta defineix el teu \u00e8xit professional m\u00e9s que qualsevol altra, perqu\u00e8 com et mostres i com tractes la gent, ho \u00e9s tot. O b\u00e9 respectes els companys, fent-los sentir valorats, apreciats i escoltats, o b\u00e9 els fas sentir petits, insultats, ignorats o exclosos. Cada interacci\u00f3, compta! Pot assumir <strong>BANKIA<\/strong> els costos (menys productivitat i menys beneficis) derivats de la incivilitat d\u2019alguns comandaments? <strong>Qui vols ser, company\/a?<\/strong><\/p>\n<p>Bon cap de setmana!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pot assumir BANKIA els costos derivats de la incivilitat d\u2019alguns comandaments?<\/p>\n","protected":false},"author":1,"featured_media":1115,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[64,1],"tags":[],"class_list":["post-1114","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coses-de-la-direccio","category-totes-les-entrades"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Una xerrada i un llibre interessants! - UOB Caixa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uob.cat\/caixa\/2018\/10\/una-xerrada-i-un-llibre-interessants\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Una xerrada i un llibre interessants! 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