{"id":2692,"date":"2025-04-11T14:34:21","date_gmt":"2025-04-11T12:34:21","guid":{"rendered":"https:\/\/uob.cat\/caixa\/2025\/04\/intervencio-uob-a-la-junta-general-accionistes-cabk-2025\/"},"modified":"2025-04-16T09:30:10","modified_gmt":"2025-04-16T07:30:10","slug":"intervencio-uob-a-la-junta-general-accionistes-cabk-2025","status":"publish","type":"post","link":"https:\/\/uob.cat\/caixa\/es\/2025\/04\/intervencio-uob-a-la-junta-general-accionistes-cabk-2025\/","title":{"rendered":"Junta General Accionistas CaixaBank 2025"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Intervenci\u00f3n representante UOB<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Se\u00f1or presidente, se\u00f1oras y se\u00f1ores consejeros, se\u00f1oras y se\u00f1ores accionistas, queridos compa\u00f1eros y compa\u00f1eras, (&#8230;) hago esta intervenci\u00f3n en nombre y representaci\u00f3n del sindicato <strong>UOB, Uni\u00f3 Obrera Balear<\/strong>. Pido que conste en acta esta intervenci\u00f3n.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Es un <strong>d\u00eda t\u00edpico<\/strong> de trabajo en <strong>CaixaBank<\/strong>, en una <strong>oficina cualquiera<\/strong>; desde primera hora, comienza la lluvia de correos con demandas de la Direcci\u00f3n, con acompa\u00f1amiento de los correspondientes <strong><em>rankings<\/em><\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>simulaciones <em>VidaCaixa<\/em><\/li>\n\n\n\n<li>captaci\u00f3n y variaci\u00f3n neta de clientes<\/li>\n\n\n\n<li>frenar ca\u00eddas previstas de seguros de vida<\/li>\n\n\n\n<li>adoptar supuestas \u00abbuenas pr\u00e1cticas\u00bb de venta<\/li>\n\n\n\n<li>comisiones <em>Facilitea<\/em> y m\u00ednimo de ventas por empleado<\/li>\n\n\n\n<li>m\u00e1s comercializaci\u00f3n de <em>MyBox<\/em> Auto, Salud, Hogar, etc.<\/li>\n\n\n\n<li>m\u00e1s citas \u00aba tres\u00bb para colocar alarmas<\/li>\n\n\n\n<li>punto de situaci\u00f3n de comercializaci\u00f3n y revisi\u00f3n de ca\u00eddas<\/li>\n\n\n\n<li>demanda expl\u00edcita de c\u00f3mo ha ido el <em>MyBox<\/em> ese d\u00eda<\/li>\n\n\n\n<li>etc.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Todo esto, en <strong>una misma jornada laboral<\/strong>. Todo ello, enfocado a la <strong>venta a ultranza<\/strong>, y con multitud de <em>rankings<\/em> para recordar a cada centro de trabajo su situaci\u00f3n en una desnortada <strong>competici\u00f3n <\/strong>entre oficinas y compa\u00f1eros.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ir\u00f3nicamente, la misma semana se publica en la intranet el reportaje <em>Calienta, que llega la semana del bienestar<\/em>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se\u00f1or presidente, se\u00f1oras y se\u00f1ores Consejeros:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00bfD\u00d3NDE QUEDA EL \u00ab<span style=\"text-decoration: underline;\"><u>MEJOR INTER\u00c9S DEL CLIEN<\/u>TE<\/span>?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00bfD\u00d3NDE QUEDA EL \u00abBIENESTAR\u00bb DEL TRABAJADOR? \u2013 Mientras ustedes celebran beneficios r\u00e9cord, nosotros celebramos el d\u00eda que conseguimos llegar a casa con energ\u00eda suficiente para poder estar con la familia.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En fin, ya que les gustan tanto los <em>rankings<\/em>, nos permitir\u00e1n que hablemos de otro:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"828\" height=\"803\" src=\"https:\/\/uob.cat\/caixa\/wp-content\/uploads\/sites\/2\/2025\/04\/2025-03-Expansion-Vinculacion-emocional.jpg\" alt=\"EMO Index (Expansi\u00f3n)\" class=\"wp-image-2682\" srcset=\"https:\/\/uob.cat\/caixa\/wp-content\/uploads\/sites\/2\/2025\/04\/2025-03-Expansion-Vinculacion-emocional.jpg 828w, https:\/\/uob.cat\/caixa\/wp-content\/uploads\/sites\/2\/2025\/04\/2025-03-Expansion-Vinculacion-emocional-512x497.jpg 512w, https:\/\/uob.cat\/caixa\/wp-content\/uploads\/sites\/2\/2025\/04\/2025-03-Expansion-Vinculacion-emocional-768x745.jpg 768w\" sizes=\"auto, (max-width: 828px) 100vw, 828px\" \/><figcaption class=\"wp-element-caption\">Fuente: <a href=\"https:\/\/www.expansion.com\/empresas\/banca\/2025\/03\/26\/67e3f331e5fdea8a548b45a4.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">https:\/\/www.expansion.com\/empresas\/banca\/2025\/03\/26\/67e3f331e5fdea8a548b45a4.html<\/a><\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">La prensa econ\u00f3mica ha vuelto a publicar el <em>ranking<\/em> de la <strong>vinculaci\u00f3n emocional de los clientes con su banco<\/strong>. De las 19 entidades evaluadas seg\u00fan el <em>EMO Index<\/em>, <strong>CaixaBank<\/strong> est\u00e1 en el pen\u00faltimo lugar, con s\u00f3lo <strong>14,4 puntos<\/strong>, muy por debajo de la media del sector, de <strong>31,4 puntos<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La situaci\u00f3n <strong>empeora 5 puntos<\/strong> respecto al a\u00f1o pasado, siendo nuestros clientes los que menos defienden la marca. La evoluci\u00f3n de <strong>CaixaBank <\/strong>muestra una preocupante tendencia que contrasta con la recuperaci\u00f3n general del sector. La entidad no ha logrado reconstruir significativamente su vinculaci\u00f3n emocional con los clientes y se mantiene consistentemente en las posiciones m\u00e1s bajas. <\/p>\n\n\n\n<p class=\"has-pale-cyan-blue-background-color has-background wp-block-paragraph\"><em><strong>Nota<\/strong>. En este punto, el representante de <strong>UOB<\/strong> advirti\u00f3 al presidente de CaixaBank que los accionistas presentes no ten\u00edan agua a disposici\u00f3n.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00bfQU\u00c9 <span style=\"text-decoration: underline;\">MEDIDAS<\/span> SE HAN PREVISTO PARA MEJORAR LA PREOCUPANTE SITUACI\u00d3N DE \u201cCAIXA\u201d RESPETO AL SECTOR, EN ESTA MATERIA?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00bfHAN EVALUADO QU\u00c9 PAPEL JUEGA LA ENORME AGRESIVIDAD COMERCIAL PARA CON LOS CLIENTES Y LOS TRABAJADORES?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>UOB<\/strong> propone las siguientes mejoras para recuperar el factor humano y la confianza de los clientes:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Terminar con la pol\u00edtica de venta a ultranza y tierra quemada: la <strong>\u00e9tica comercial<\/strong>, y no el volumen de ventas, debe ser el pilar estrat\u00e9gico de la acci\u00f3n comercial.<\/li>\n\n\n\n<li>Necesitamos equipos bancarios equilibrados (y no s\u00f3lo <em>hunters<\/em>), porque adem\u00e1s de vender tambi\u00e9n debe <strong>generarse confianza<\/strong>, y cultivar <strong>relaciones a largo plazo<\/strong>.<\/li>\n\n\n\n<li><strong>Poner fin a la presi\u00f3n comercial<\/strong> persecutoria de algunos directivos y gerentes, que parece m\u00e1s propia de una m\u00e1quina que de personas humanas.<\/li>\n\n\n\n<li><strong>Dejar de remover las carteras<\/strong> de clientes, a fin de poder llevar a cabo una gesti\u00f3n comercial m\u00e1s estable, duradera y generadora de confianza.<\/li>\n\n\n\n<li>Poder trabajar con unas <strong>herramientas <\/strong>y con un sistema m\u00e1s probados, <strong>estables<\/strong>, sin errores en cada instante. \u00a1Y lo mismo para los clientes!<\/li>\n\n\n\n<li>Los objetivos deben ser <strong>realistas <\/strong>y <strong>estimulantes<\/strong>, y el sistema de retribuci\u00f3n variable debe <strong>pactarse con la representaci\u00f3n laboral<\/strong>, con reglas coherentes y justas, sin arbitrariedades a medio camino.<\/li>\n\n\n\n<li>Finalmente, como ya dijimos el a\u00f1o pasado, es necesario acabar con las <strong>discriminaciones salariales y sociales<\/strong> que la mayor\u00eda de la plantilla no entiende que a\u00fan perduren:\n<ul class=\"wp-block-list\">\n<li><strong>salario base<\/strong>: cuatro a\u00f1os despu\u00e9s de la integraci\u00f3n de Bankia, est\u00e1 por llegar al 50% en la equiparaci\u00f3n,<\/li>\n\n\n\n<li><strong>aportaciones <\/strong>por pensiones y en <strong>prestaciones <\/strong>de riesgo,<\/li>\n\n\n\n<li>ayuda por <strong>hijos<\/strong>,<\/li>\n\n\n\n<li>y, para rematar, diferencias en los premios de <strong>fidelidad<\/strong>. \u00bfSe imaginan una fiesta en la que unos invitados tienen un pedazo de pastel cara uno, pero otros s\u00f3lo llegan a las migas del fondo del cuenco de la <em>patatilla<\/em>? \u00a1Esas tenemos en CaixaBank!<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">El se\u00f1or <strong>Fain\u00e9<\/strong> ha destacado en varias ocasiones que lo m\u00e1s importante en una empresa son las personas y, especialmente, los empleados. Porque si estos est\u00e1n motivados y trabajan a gusto, har\u00e1n las cosas bien, el cliente estar\u00e1 satisfecho y, en consecuencia, se alcanzar\u00e1n los objetivos, beneficiando tambi\u00e9n a los accionistas. Y subraya que la <span style=\"text-decoration: underline;\"><strong>vida empresarial debe ser vista como un servicio, priorizando el bienestar humano y profesional de todos los que forman parte de la organizaci\u00f3n<\/strong><\/span>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>EN CAIXABANK, HOY, ESTAMOS LEJOS DE PRIORIZAR EL \u00abBIENESTAR HUMANO Y PROFESIONAL\u00bb.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>AS\u00cd, SER\u00c1 DIF\u00cdCIL RECUPERAR LA VINCULACI\u00d3N EMOCIONAL DEL CLIENTE.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>POR TODO ELLO, PEDIMOS UN CAMBIO DE RUMBO ANTES DE QUE SEA DEMASIADO TARDE<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Votaremos en contra de las propuestas de acuerdo relacionadas con el incremento salarial del consejero delegado.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00a1Muchas gracias a todos los accionistas que nos han delegado su voto!<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Intervenci\u00f3n compa\u00f1ero y accionista Carlos G.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Centrada en aspectos de Connecta, la remoci\u00f3n de carteras, y de negocio en general, poniendo de manifiesto problemas con los cuales los compa\u00f1eros tienen que lidiar en el d\u00eda a d\u00eda en CaixaBank, la pod\u00e9is leer <a href=\"https:\/\/uob.cat\/caixa\/wp-content\/uploads\/sites\/2\/2025\/04\/Intervencio-Carlos-Guerrero-2025.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">aqu\u00ed<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Intervenciones en la Junta General de Accionistas de CaixaBank celebrada en la ciudad de Valencia el 11 de abril de 2025.<\/p>\n","protected":false},"author":3,"featured_media":1433,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[121],"tags":[],"class_list":["post-2692","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-publicaciones-mandato-2023-2026"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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